Terms & Conditions

UPDATED: 11/15/2025

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CUSTOMER ACKNOWLEDGES THAT THEY HAVE READ THE NEW HSA, LLC (“HSA”) GRADING TERMS & CONDITIONS (THE “AGREEMENT”) SET FORTH BELOW AND AGREES TO ABIDE BY THIS AGREEMENT, AND FURTHER AGREES THAT HSA IS ENTITLED TO RELY UPON AND BENEFIT FROM THIS AGREEMENT.

 

*. The “Customer” is defined as a person, persons, or corporate entity with the legal authority to submit items to HSA for grading, authentication, and/or encapsulation services (collectively, “HSA Services”). The individual who submits the order to HSA will be treated as HSA’s sole point of contact for that transaction. A customer may submit one or more of the following items to HSA for grading and/or authentication: any trading card, uniform, or other memorabilia (each, an “Item”) to HSA By the hsagrading.com website. By using this website or any HSA Services, Customer represents and warrants that Customer is at least eighteen (18) years of age and agrees to each of the terms and conditions contained within this Agreement.

 

*. HSA will endeavor to grade and/or authenticate submitted Items within the estimated turnaround timeframe, if any, offered as part of a HSA grading and/or authentication service. HSA accepts no liability for orders completed later than the estimated turnaround time frame. In no event shall HSA have liability to Customer for incidental, indirect, or consequential damages due to HSA’s failure to grade and/or authenticate any Items within any timeframe, and Customer waives all rights to seek incidental, indirect, or consequential damages against HSA. All turnaround time frames are estimates and refer to business days, which shall not include holidays or days that the HSA office is closed.

 

*. Customer acknowledges and agrees that HSA’s owners and employees shall be permitted to submit Items for grading and/or authentication without limitation. Furthermore, HSA’s owners and employees may buy, sell, and trade HSA authenticated or graded Items without limitation.

 

*. All fees and amounts charged by HSA are subject to change in HSA’s sole and absolute discretion. Unless otherwise provided in writing, all HSA Services or products provided by HSA shall be billed at the prices prevailing at the time the HSA Services or products are provided to Customer.

 

*. HSA reserves the right to limit submissions at their discretions at any given time.

 

*. HSA reserves the right to assess additional fees on any Item for any reason, including, but not limited to, Items requiring custom modifications to the capsule insert component in HSA’s holder,  those Items requiring any amount of research, oversized Items (cards measuring larger than 3 1⁄2” x 5 1⁄2”, or any other non-standard Items.

 

*. Customer represents and warrants that any card submitted for any HSA Services is genuine and Customer has no knowledge and no reasonable basis to believe that the card is an "Altered Card." For purposes of this Agreement, "Alter," "Altered" or "Altering" means the alteration of the appearance of a card by things such as, but not limited to, trimming, re-coloring, bleaching, power erasing, cleaning, waxing, re-backing or any other form of restoration used to enhance the appearance, condition or content of a card. Customer agrees not to Alter cards or participate in any way in Altering cards or submitting any cards to HSA for HSA Services which Customer knows or has reason to believe have been Altered in any way, and acknowledges that the determination as to whether a card should be graded shall be made solely by HSA in accordance with its standards. Customer acknowledges that detecting Altered cards is very difficult. HSA will not grade cards which, in the judgment of HSA, bear evidence of Altering. However, because the determination by HSA to reject such Altered cards requires a review by HSA's personnel, Customer will be required to pay the standard fee for any such Altered cards submitted to HSA. Customer acknowledges that HSA will not perform HSA Services for counterfeit or inauthentic cards. However, because the determination by HSA to reject such counterfeit Items requires a review by HSA's personnel, Customer will be required to pay the standard fee for any such Items submitted to HSA. Such Items will not be placed in an HSA holder. HSA may apply the provisions of this Section 7 whenever it determines that Customer or Customer's card is subject to them, including after a card has been encapsulated and returned to Customer. HSA may at any time deactivate the certification on any previously graded card or holder it believes to be Altered, counterfeit, tampered with, or otherwise handled in violation of these Terms

 

*. Customer agrees not to knowingly submit any forged, counterfeit, or otherwise non-genuine Items to HSA for any HSA Services including, but not limited to, card grading and uniform authentication.

 

*. HSA Services requires the exercise of individual judgment and professional opinion, which is subjective in nature, and can change from time to time. Therefore, HSA makes no warranty or representation, and shall have no liability whatsoever, to Customer or any third party for any opinion rendered, grade assigned, determination of authenticity assigned by HSA to any Item.

 

*. After the submission and grading and/or authentication of an Item by HSA, new information may arise or become available that was unavailable at the time a grade or determination of authenticity was assigned by HSA to any Item. HSA shall have no liability to Customer, and HSA shall be under no obligation to change a grade or determination of authenticity assigned to an Item (unless such an Item is re-submitted for grading and/or authentication) to the extent new information arises or becomes available after a grade or determination of authenticity is assigned by HSA to any Item.

 

*. Clerical errors can occur in connection with the grading and/or authentication, review, or reholdering of an Item submitted to HSA. Customer’s sole and exclusive remedy is to allow HSA to correct the clerical error, and reholder the Item and/or produce a new letter of authenticity if required, at HSA’s sole cost and expense.

 

*. HSA shall have the right (not obligation) to capture the image of any Item submitted by Customer. Customer agrees HSA shall be permitted to publish images and information relating to any Items submitted by Customer without compensation of any kind to Customer, and HSA further reserves the right to publish images and information relating to Items as it deems fit. All images created/produced or modified by HSA are the sole property of HSA, and may be used by HSA in its sole and absolute discretion.

 

*. HSA will exercise reasonable care in handling Items submitted for grading and/or authentication, review, or re-holdering. However, if Customer’s Item was lost or damaged while in HSA’s possession, Customer will be compensated based on the degree of damage or loss, up to the lesser of the declared value Customer stated for the Item and the Item’s fair market value as determined by HSA, according to its standard procedures. The declared value Customer states for a submitted Item is for determining maximum insurance coverage only, and the fair market value of the Item may be less than Customer’s declared value. Customer agrees that, as a condition of receiving compensation under this paragraph, Customer must (a) timely provide all information and documents requested by HSA or its insurance carriers in support of Customer’s claim, and (b) execute HSA’s standard release of claims agreement. Such compensation shall be Customer’s exclusive remedy for any loss or damage. FOR AVOIDANCE OF DOUBT, CLAIMS UNDER THIS PARAGRAPH ARE SUBJECT TO THE LIMITATION OF LIABILITY IN SECTION  BELOW.

 

*. Customer is required to inspect all Items immediately upon receipt and HSA disclaims any liability for discrepancies or errors, including, but not limited to, errors in the description of the Item unless reported to HSA within five (5) business days of Customer’s receipt of the Item(s). Customer agrees to return any incorrectly described Item to HSA upon request for correction and agrees to indemnify and hold HSA harmless from any and all losses and/or claims caused by the circulation or sale of incorrectly described Items.

 

*. Customer represents and warrants that Customer is the cardholder or authorized user of the payment method(s) provided, and authorizes HSA to (a) charge the payment method for all amounts due under this Agreement in connection with Customer’s order and (b) store and use the payment method and certain related information for future orders and charges in connection with the HSA Services. Customer acknowledges and agrees that HSA may validate any payment method provided to ensure that the payment method is valid and sufficient to complete the transaction. Customer understands that the card issuer may hold the authorized amount for some period of time.

 

Customer agrees that Customer’s authorization for HSA to store and use the payment method and related information for future orders and charges will remain in effect until canceled by Customer. These contact methods are also suitable for other payment- or transaction-related questions. www.hsagrading.com.

 

*. Customer agrees as follows: (a) HSA shall release a graded and/or authenticated Item to Customer only upon payment of all fees and other charges; (b) to pay to HSA all fees and other charges when due without further demand; (c) any amounts not paid when due shall accrue interest at the rate of 16% per year until paid (or, if less, the maximum interest rate permitted by applicable law); and (d) HSA shall have a security interest in the Items submitted, as well as in any other property of Customer in the possession of HSA or its affiliates (collectively, the “Client Property”), to secure payment thereof. Customer hereby grants to HSA an assignment of and lien against the Client Property in the amount of any fees and other charges due and payable pursuant to the terms of this Agreement. Customer hereby authorizes HSA to file, at any time on or after the date such fees and other charges become due, appropriate uniform commercial code financing statements in such jurisdictions and offices as HSA deems necessary in connection with the perfection of a security interest in the Client Property, and Customer shall be responsible for all fees and out-of-pocket costs.

 

*. HSA shall have no liability whatsoever to Customer, or any third party for whom Customer may be acting, related to any damage to any Item resulting from the breaking open of an HSA holder or third-party holder, or for any damage to any Item that occurred while the card was not in the custody or control of HSA including, but not limited to, loss or damage to Items while being shipped to HSA, or while being shipped by HSA to Customer. Without limiting anything contained in this Agreement, upon Customer’s receipt of return shipment(s), Customer must promptly and carefully inspect all submitted Items and labels thereon and report any damage, discrepancy, or errors to HSA in writing within five (5) calendar days of receipt. Further, without limiting anything contained in this Agreement, if Customer does not receive his or her return packages or any Items anticipated therein, Customer must report the missing Item(s) to HSA within ten (10) calendar days of the original estimated date of delivery or, if no such estimated date was provided, fifteen (15) calendar days from the date HSA shipped Customer’s return package. However, if Customer’s Items are returned to HSA (including because no one was available to sign for the package at Customer’s stated mailing address), Customer must additionally arrange to receive Customer’s Items, including by confirming Customer’s delivery address and authorizing payment for any additional shipping attempts, within 30 days of HSA’s notice to Customer. If HSA cannot contact Customer or Customer refuses to arrange to receive Customer’s Items after they remain in HSA’s possession more than 30 days, HSA may deem them abandoned and sell or otherwise dispose of them. Customer agrees that HSA is not responsible for abandoned Items.

 

*. Customer agrees NO Encapsulated items will be shipped to HSA if the Customer knowingly submits an Item encapsulated within a case, HSA shall have no liability whatsoever to Customer, or any third party for whom Customer may be acting, for any further or additional damage that may occur to the case/holder or the Item contained therein if HSA opens or otherwise removes the broken or defective case/holder.

 

*. In the event HSA, in HSA’s sole and absolute opinion, determines that an Item within an HSA holder is fraudulent, tampered with, or is not accurately described, then HSA is authorized, without further notice to Customer, to remove the Item from the holder. In addition, if an Item has been previously graded by HSA and placed in a holder, and such Item is subsequently damaged due to Customer’s lack of care, then HSA reserves the right to remove the Item from its holder, and is under no obligation to re-grade such an Item.

 

*. Customer acknowledges and agrees to exercise reasonable care with regard to any Item graded and/or authenticated by HSA, and further acknowledges and agrees Items in an HSA holder can be damaged and/or destroyed if reasonable care is not exercised (i.e. holders are not waterproof or UV-resistant).

 

*. Except as expressly set forth herein to the contrary, HSA DISCLAIMS ANY AND ALL WARRANTIES, EXPRESSED OR IMPLIED, REGARDING HSA’S GOODS AND HSA SERVICES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

 

*. Except as expressly set forth herein to the contrary, THE MAXIMUM AGGREGATE LIABILITY THAT HSA SHALL HAVE TO CUSTOMER, OR ANY THIRD PARTY FOR WHOM THE CUSTOMER MAY BE ACTING, ARISING FROM ANY CAUSE, ACT, OMISSION OR OTHER CIRCUMSTANCE, INCLUDING ANY NEGLIGENCE ON THE PART OF HSA, SHALL IN NO EVENT EXCEED THE GREATER OF: (I) THE FEES PAID TO HSA FOR GRADING AND/OR AUTHENTICATION OF AN ITEM, OR (II) THE NET PROCEEDS OF INSURANCE (LESS ANY DEDUCTIBLE PAID BY HSA).

 

*. HSA OR ANY OF ITS AFFILIATES, OR ANY OF ITS OR THEIR RESPECTIVE EMPLOYEES, OFFICERS, OR AGENTS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR OTHER DAMAGES, NOR SHALL HSA OR ANY OF ITS AFFILIATES, OR ANY OF ITS OR THEIR RESPECTIVE EMPLOYEES, OFFICERS, OR AGENTS BE LIABLE FOR ANY DAMAGES WHICH ARE BASED UPON ALLEGED NEGLIGENCE, BREACH OF WARRANTY, STRICT LIABILITY, OR ANY THEORY OTHER THAN THE LIMITED LIABILITY STATED HEREIN, EVEN IF ADVISED OF THE POSSIBILITY OF SAME.

 

*. In the ordinary course of its grading operations, HSA (i) compiles data regarding each Item submitted for grading and/or authentication, including, but not limited to, data relating to the identity, production, condition, authenticity, and grade of the Item (the “Data”); and (ii) may take, or have taken, one or more digital or other types of photographs, images or reproductions of each such Item (collectively, the “Images”). In consideration for the HSA Services, Customer, on behalf of itself and any third party for whom Customer may be acting, hereby authorizes HSA (i) to compile and maintain such Data with respect to each Item submitted hereunder for grading and/or authentication; and (ii) to take, or cause to be taken, one or more Images of each such Item, and further agrees that HSA will be the owner of such Data and all such Images and that HSA may use and exploit such Data and the Images for commercial and any other purposes, as HSA in its sole discretion deems appropriate, including, but not limited to, the publication and republication or reproduction in or on any media, of such Data and Images. Without limiting the generality of the foregoing, Customer, on behalf of itself and any third party for whom Customer may be acting with respect to this agreement, unconditionally and irrevocably transfers, conveys and assigns to HSA any and all current and any hereafter acquired rights, title and interests (including, without limitation, rights in copyright, patent, trade secret and trademark) that Customer or any such third party may have in or to the Data and the Images (on whatever media or in whatever form such Images may be reproduced or published).

 

*. If any Items are being submitted on behalf of a third party, Customer represents and warrants that such third party has agreed and accepted this Agreement and has signed a duplicate copy hereof where indicated. Customer agrees to provide that third party signed copy to HSA at any time upon its request. HSA shall not be required to complete any work until Customer provides a copy of the executed third party Agreement.

 

*. Customer agrees to indemnify, defend and hold HSA and (as applicable) its parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any loss, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or related to the submission of an Item to HSA, related to the grade and/or determination of authenticity assigned by HSA, any HSA services or products provided by HSA to Customer, Customer’s breach of this Agreement or the documents it incorporates by reference, or customer’s violation of any law or the rights of a third party. This indemnification will survive termination.

 

*. This Agreement is governed by and construed in accordance with the substantive laws of the State of Pennsylvania, without regard to conflicts of laws principles. The parties hereby consent to personal jurisdiction of the courts of the State of Pennsylvania with respect to any legal action to enforce the terms & conditions of this Agreement or otherwise arising under or with respect to this Agreement, and agree that venue for all such actions shall be in the State of Pennsylvania The non-prevailing party shall pay all costs and expenses, including all attorneys’ fees and court costs, incurred by the prevailing party in enforcing the terms & conditions of this Agreement.

 

*. The terms and provisions in this Agreement constitutes the entire agreement of HSA and Customer (and any third party for whom Customer may be acting) regarding, and supersedes all prior agreements and understandings (written or oral) between or among such parties relating to the subject matter hereof. If any term or provision of this Agreement is determined by a final and un-appealable ruling or order of a court of competent jurisdiction, to be invalid or unenforceable under applicable law, such invalidity or unenforceability shall not affect the validity or enforceability of any of the other terms or provisions of this agreement. Each party shall execute and deliver such additional documents and instruments as any other party may request to better evidence or effectuate the agreements contained herein.

 

*. HSA reserves the right to not perform one or more HSA Services requested by Customer for any reason, including Items being too fragile to handle or encapsulate, Items being of a type that HSA does not wish to grade and/or authenticate, or any other reason that may come up. If Customer wishes to have a fragile Item encapsulated and HSA agrees to perform any HSA Services requested, Customer must agree to sign a waiver of liability prior to HSA starting the agreed to HSA Service.

 

HSA. Customer consents to receiving communications from HSA via the email address provided to HSA including, but not limited to: (a) transactional messages such as confirmations, verifications, and customer initiated comms such as password reset; and (b) marketing communications regarding HSA and partner products and services. Customer may opt-out of marketing communications at any time by following the directions providedhttps://hsagrading.com, or by contacting HSA at marketing@hsagrading.com.

 

*. Customer consents to HSA sharing their personal information with third-party vendors for the purpose of fulfilling their orders, including, but not limited to, payment processors, and shipping carriers to print return labels. HSA’s website may contain links to third-party websites, services, content, apps, and advertisements for third parties (“Third-Party Services”). HSA is not responsible for third parties or their Third-Party Services. Use caution when dealing with third parties and consult their terms of use and privacy policies.

 

*. All information HSA collects is subject to the HSA Global Customer Privacy Notice(“Privacy Notice”), which describes how HSA collects, uses, and shares information. By using HSA’s website, or otherwise using HSA Services in any manner, Customer acknowledges that he or she has read the data practices as described in the Terms & Conditions and agree that these Terms & Conditions will govern any disputes arising out of or related to our Terms and Conditions

 

*. For support, please contact HSA as follows:

•  Email HSA at marketing@hsagrading.com.